NCBA Becomes First Kenyan bank for customers to Buy Kenya Power Tokens
Nairobi, Kenya – October 2026 - Paying for electricity is now simpler for NCBA customers. NCBA has become the first bank in Kenya to enable existing customers to purchase Kenya Power tokens and pay electricity bills directly from their bank accounts via KPLC's *977# USSD platform.
The innovation provides a more convenient way to manage everyday payments by allowing customers to complete transactions directly from their NCBA account.
Customers can access the service by dialing *977#, following the prompts, and selecting NCBA as their preferred payment option. The integration streamlines the payment process, making it easier for customers to purchase tokens and settle bills through a trusted platform they already use.
As part of NCBA's commitment to delivering customer-centric banking solutions, the integration responds to growing demand for faster, more intuitive ways to manage day-to-day financial needs.
By enabling direct account payments, customers can enjoy a more seamless experience while maintaining greater control over their transactions.
Commenting on the rollout Dennis Njau, Group Director - Retail Banking at NCBA Group, said, "At NCBA, our focus is on making banking work around our customers' lives. This integration with Kenya Power's *977# platform is a practical example of that commitment, delivering a simpler way for customers to manage an essential everyday expense. By connecting banking more closely with the services our customers rely on, we continue to provide solutions that are convenient, accessible and relevant to their needs."
This launch reflects NCBA's broader ambition to remove complexity from everyday financial transactions and empower customers with solutions that save time and support their goals. Whether managing household expenses or running a business, NCBA remains committed to delivering innovations that make it easier for customers to focus on what matters most while pursuing their ambitions with confidence.