Meliora Marks a Decade with Launch of Its All-in-One Customer Communication Platform

Meliora Technologies, a leading Kenyan-born software engineering firm, has officially launched Tiara Connect, a reliable, cost-effective communication platform that enables businesses to connect and engage with their customers through channels such as Transactional SMS (e.g., OTPs), bulk messaging, surveys, USSD (*710#), and emails. While the platform has been in use among select partners, its formal launch underscores Meliora’s commitment to creating amazing solutions to our problems in Africa and beyond. The announcement comes at a time when communication remains a lifeline for many institutions. Large enterprises like banks need to send critical information such as payment notifications & OTPs to their clients; SMEs like SACCOs, Fintechs, Schools &; health facilities rely on cost-effective outreach to sustain growth; and community organisations depend on timely updates to mobilise and educate residents. Meliora’s new platform provides organisations of all sizes with tools that simplify and strengthen customer engagement. “Our inspiration for Tiara Connect came from the everyday heroes of our economy, the SMEs, educators, health workers, and local enterprises who need to reach people quickly and reliably,” said Samuel Kamochu, the Co-Founder & Lead Pacesetter of Meliora Technologies, during the company’s 10th anniversary celebration at the Pullman Hotel. “This launch is not just about technology but a contribution to Kenya’s digital inclusion journey. Our vision is to make meaningful communication possible for every organisation, no matter their size or technical capacity.” With over 10 years of experience in the telco space, Meliora offers the industry an outstanding messaging platform with proven 99.99% service availability, direct connections in 22+ countries and indirect connections in several others, and a throughput of 2000 TPS (transactions per second). Additionally, as a local company, Tiara Connect’s current partners — over 400 businesses, including major banks with networks and branches across Africa, SACCOs, and health institutions—attest to superior support, stability, and affordability, resulting in a better customer experience. As Kenya continues to expand digital services across sectors, Meliora positions Tiara Connect as a foundational tool for meaningful B2C (Business-to-Customer) engagement—driving stronger customer relationships, improved customer success, and overall business growth. The company has also hinted at future enhancements, including Customer Value Management (CVM) and analytics features that will help organizations measure and better understand the impact of their outreach efforts. With the product now formally in the market, Meliora reaffirms its mission to create amazing solutions to our problems in Africa and beyond. To access Tiara Connect, visit www.tiaraconnect.io